How do I contact support?
If you have any questions, concerns, or otherwise wish to contact us, you may reach us at email@example.com.
Where is my order?
Shipping timelines vary depending on drop and item. For the most up-to-date shipping information, please visit our Shipping Status section. A shipping timeline estimate for any particular item is also made available on that item’s product page. Please also note that if you have ordered multiple items from a single drop, your package will ship only when all items in the order are prepared for shipment. You will receive tracking information via email at the time of shipment.
Can I make a return/exchange?
Items are eligible for exchange within 30 days of receipt. Items must be unworn and in the same condition they were received in order to qualify. Any item that is not in its original condition, is damaged or missing parts for reasons not due to our error, or any item that is returned more than 30 days after delivery (based on the initial delivery date off of the tracking slip), is not eligible for return or exchange. To request an exchange, please email firstname.lastname@example.org.
Please note that certain items may be subject to a no exchange policy. Items that fall under this policy will be either marked as such on our website or you will be notified of the policy before checkout.
Can I cancel my order?
All sales are final, and customers are notified of this policy prior to checkout. However, depending on available stock, we may be able to adjust the size of an item after an order is placed. To make a request for a size adjustment, please email email@example.com.
How do I know when a drop is coming?
Drops are announced sporadically, and often without much notice, by Nin via his personal Instagram @missing.nin or the brand page @falmaran.shop. We recommend following Nin or FALMARAN and turning on post notifications to best stay on top of future drops. You can also join our mailing list, which will inform you in the moment that a drop has gone live, but not before.
How do I know how much I’ll have to pay for customs?
Each country has its own customs regulations and policies that determine the fees and duties imposed on imported goods. All customers outside of the United States are responsible for the customs fees/duties that may be charged by their country. We advise looking up your country’s policies before purchasing so you are aware of any potential fees.
What is Route Package Protection?
Route is an optional order protection service that functions as insurance coverage for your package in case it gets lost, stolen, or damaged during transit. If you choose to deselect Route at checkout, FALMARAN is not liable for lost, stolen, or damaged items.